Job vacancy – Volunteer and Programmes Manager at Letchworth Garden City Heritage Foundation

Job title: Volunteer and Programmes Manager
Team: CCH Directorate – Arts, Heritage & Culture
Reporting to: Heritage Manager
Salary: £28,000
Term: Full Time; Fixed Term until end March 2021
Closing date: 9am Monday 23 November

To be a key member of the Arts, Heritage and Culture team, developing a framework for volunteer role creation, recruitment and support to enable our teams to deliver a range of projects, programmes and activities to support our ambitious Culture plan. To ensure our key arts and heritage sites remain open to the public and are safe and inviting for customers.

Internal: Heritage, Gallery, Cultural Learning and Communications teams.
External: Local, regional and national Arts and Heritage organisations. Local CVS and other key partners.

1. Lead volunteer strategy implementation
1.1 Work with Managers and Directors to successful implement the Volunteering strategy
1.2 Work with others to identify and create exciting volunteering roles
1.3 Working with HR Business Partner, create recruitment processes and procedures
1.4 Lead volunteer recruitment process, attracting a pool of dedicated and talented volunteers
1.5 Establish and implement volunteer support framework, including 1:1 and appraisal processes that mirror current Heritage Foundation processes
1.6 Work with North Herts CVS and other volunteer support organisations to build strong relationships and ensure best practice
1.7 Deliver events and activities that celebrate the work and contribution of volunteers
1.8 Provide reports and data to Managers/Directors relating to volunteer recruitment and impact
2. Opening of our heritage, museum and arts sites
2.1 Work closely with Arts Curator and Heritage Manager to ensure adequate staffing/volunteers during opening hours
2.2 Work with Managers and Officers to review and update local operating procedures as
necessary, ensuring procedures are consistent across the organisation and site specific
2.3 Ensure local procedures are adhered to by volunteers and customers
3. Programme development
3.1 Work with Managers and Officers to create a range of exciting and engaging projects for our target audiences
3.2 Implement projects and activities, providing volunteer support where necessary
4. Audience Development Plan
4.1 Contribute to the creation of a culture audience development plan, particularly by adding project detail to reach our target audiences
4.2 Lead on delivery of certain activities and audience development

1.1 Be proactive in reviewing and evaluating own performance and identifying and acting upon areas for improvement and development.
1.2 Follow the Foundation’s policies, procedures and performance expectations.
1.3 Implement the Foundation’s Equal Opportunities Policy in all functions of the post.
1.4 Undertake any other duties consistent with the role and/or reasonably required by the Foundation.

We are looking for someone to be able to demonstrate the following values and competences to a high level and want to use these to the full in their work.

This is equally important as having the direct experience or technical ability for this role and so we will be looking for evidence and examples of the following during the selection process, if you are shortlisted for this role.

Values Competencies
Collaborative Communicating
Supportive Taking responsibility
Inclusive Inspires and empowers others /

Leading others

Evidence based Managing relationships

We need you to use the application form to demonstrate your capabilities in relation to each of the criteria listed in Sections 1 and 2 below (addressing each point in order). Where relevant please use your answers to illustrate how your approach to work, attitude and values have helped you achieve positive results. This will give you the best possible chance of being shortlisted.

These are the things key activities / experience that candidates must show in their application to be shortlisted.
• Experience of working within an arts, heritage and/or culture organisation
• Experience of leading a volunteer programme or team of volunteers
• Experience of delivering a volunteer strategy
• Experience of recruiting and retaining a volunteer team
• Experience of delivering projects and activities with a customer focus
• Experience of working with partner organisations in the voluntary sector
• Experience of creating innovative and deliverable, volunteer led project plans

These are the things qualifications, skills and abilities that candidates must show in their application to be shortlisted.
• Good understanding of volunteer recruitment and retention processes and procedures
• Track record of delivering project activities
• Good communication and team building skills
• Excellent customer service skills
• Knowledge of a range of arts related projects and activities
• Good administration skills
• High attention to detail
• Computer literate and experience of using Microsoft applications

3.1 Willingness and ability to work outside of normal office hours on occasion.
3.2 Willingness to work flexibly in response to changing organisational requirements



Get in touch with Josh if you have any queries on or 07713 565650.