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Digital Engagement Manager – The Postal Museum
25/09/2023 in Job Vacancies
Job Title: Digital Engagement Manager
Salary: £36,000
Hours: Full time
Term: 12 months maternity cover
Location: The Postal Museum, 15-20 Phoenix Place, London WC1X 0DA
Closing date: 9:00 am 9 October 2023
Salary: £36,000
Hours: Full time
Term: 12 months maternity cover
Location: The Postal Museum, 15-20 Phoenix Place, London WC1X 0DA
Closing date: 9:00 am 9 October 2023
The Postal Museum is one of the newest and most exciting museums in London. We opened in 2017 and have already established the museum as a must-visit destination with award-winning experiences. Alongside hands-on exhibitions exploring over 500 years of British social and communications history, visitors can experience a subterranean ride through the tunnels of the old Post Office Underground Railway – Mail Rail. The museum welcomes over 160,000 visitors and our online content reaches almost a million users a year. We deliver award-winning learning, access and outreach programmes and provide unique experiences including popular Tunnel Walks under the streets of London. The museum also operates a children’s play space – Sorted – popular with young families and schools. Alongside all this we offer one of the most unique venues in London for corporate hire and filming locations.
Purpose of the job
This is a great opportunity to join the team as a maternity cover at an exciting time in the museum’s development. The Marketing and Communications team is responsible for developing the museum’s physical and online audiences through targeted campaigns, excellent online content, PR opportunities, brand development and online community management.
The Digital Engagement Manager leads on engaging our audiences through the end-to-end customer journey. This includes management of our web development agency, playing a leading editorial role in digital content and working closely with the Ticketing and Insights Manager to deliver the best experience for visitors. Working closely with the Marketing Manager, the role ensures that campaigns are integrated, tracked and analysed and that customer data is managed and used appropriately.
The role works with teams across the museum to creatively showcase our unique experience and collection, our award-winning programmes and our exciting programme of exhibitions and events online.
We are at the start of an exciting CRM and ticketing project, which this role would play an active and important role in delivering as it progresses.
The post reports to the Head of Marketing and Communications and is responsible for the Designer/ Web Editor, who works closely with the Digital Engagement Manager to deliver improvements to the website, manage Adwords and to deliver integrated, design-led campaigns.
The job holder can work predominantly remotely, working from the museum on average 1-2 days a week.
Click here for the full job description and person specification>>
Closing date: 9am, 9 October 2023
Interviews: w/c 16 October 2023
How to apply
To apply please click ‘apply’ below, fill in your contact details and upload your CV and a cover letter which highlights your experience against the criteria in the Job Description’s personal specification.
If you have any difficulties uploading your documents please contact [email protected].