General Manager – Coldharbour Mill

To deliver a world class visitor experience and to maximise visitor enjoyment by maintaining excellent customer service levels.

To shape and lead the operational team, including volunteers, and continue to develop the visitor journey and experience during their time at Coldharbour Mill. There are also some procedures, targets and operations that still need to be refined so this will be a demanding and exciting role which will be an excellent career opportunity for the right individual.

To deliver daily operations, assist with planning and development of customer services standards with the support of the CEO. The postholder will lead on the recruitment and training of the Visitor Experience and Maintenance volunteers developing and implementing a comprehensive induction and training plan.

As the General Manager you will hold responsibility for the opening & closing of the museum, the safety of our visitors and the running of the daily operations. You will also have a key part in enthusing the team to drive income generation and developing income streams with a commercial focus, whilst making the most efficient use of museum resources. You will also be responsible for maintaining standards around excellent customer service & volunteer inclusion.

Hours of work: 37.5 hours per week. 5 days from 7. This role will include working weekend days, some evenings and Bank Holidays.

Salary: £29 – 34k per annum.

Click here for the full job description and application form>> 

Please send completed application forms to us via email to [email protected]

Applications By: Friday 7 April
Interviews: 17/18 April