Porters Lodge Officer – Bletchley Park

Bletchley Park is a vibrant heritage attraction, open daily to visitors, revealing the secrets and telling fascinating stories of the secret British World War Two codebreaking operations. The mission of the Bletchley Park Trust is to attract, engage and educate people from all over the world in order to inspire them with Bletchley Park’s crucial role in World War Two.

Our people, staff and volunteers, are our biggest resource and we are committed to value, invest in and nurture our people. One of our six strategic goals is to be the best we can in how we lead, manage and invest in our people.  Bletchley Park is a great place to work and we are committed to making it even better.

An exciting opportunity has arisen for a Porters’ Lodge Officer to join our team. Reporting to the Porters’ Lodge Manager, you will be the first point of contact providing a warm welcome for all visitors to Bletchley Park.

You will be responsible for monitoring entry to the site, offering advice and directions where appropriate and communicate the presence of business visitors to their hosts. You will also provide cover for the Porters’ Lodge, as needed, to welcome visitors and maintain records as appropriate, assisting with mail receipt and delivery, in an organised and prompt manner.  This position will work as part of a team with shared responsibilities and a focus on excellent customer service at all times.

Most work will be outdoors and will include some manual duties and the lifting/carrying of heavy items. This is a uniformed position and a smart appearance is required.

The successful candidate will have experience working with security and entry procedures within a customer focussed environment.  They must be a self-motivated team player, able to manage workloads to meet deadlines, and be courteous and helpful with a customer focussed outlook. As an effective communicator, they will be able to listen and convey information to others clearly and be able to deal calmly and effectively with difficult situations, should the need arise. A full clean driving licence is also required.

Please see the Job Description for further details around the person requirements and job responsibilities>>

This position will require you to work 72.5 hours per fortnight, Monday to Friday on a rotating schedule of 33 hours one week and 39.5 hours the next including working weekends. Occasionally extra hours will be required, and these will be paid at basic rate.

The salary is £21,375.90 per annum and is based at Bletchley Park.  Benefits include 33 days holiday per annum pro rata, including statutory holidays, company pension scheme, death-in-service and healthcare cash-plan.

At Bletchley Park Trust we take your privacy seriously.  So that you can fully understand the way we use your data, please refer to our Privacy Policy for Recruitment, which can be found on our website, https://bletchleypark.org.uk/privacy-policy/privacy-policy-for-recruitment

Please send your CV and Cover Letter to Tracy Brighten, HR Officer using the email address [email protected]

Closing date for applications is Friday 20 January 2023. We do reserve the right to close this vacancy early if we receive a high volume of suitable applications.