Retail & Visitor Services Assistant – United Grand Lodge of England

United Grand Lodge of England are looking to hire an assistant to work 3 days per week across the award-winning shop at Freemasons’ Hall and the Visitor Services Team that provide the front-of-house operation for the Museum of Freemasonry.

Purpose of the Job

The purpose of the role is to provide excellent customer service and maximise sales within the retail and visitor services departments.

To have general responsibility for the smooth running of all retail areas, including internet sales orders. To support customers with sales enquiries and process purchase transactions.  To provide front-of-house assistance to museum visitors, sell and distribute digital tours and field general museum-related enquiries.

Key Responsibilities

Retail

• Support the team to achieve monthly and annual targets. This includes sales budgets, customer service standards and visual merchandising standards.
• Deliver outstanding customer service, building a rapport with every customer to create a personalised and outstanding service.
• Responsible for shop floor replenishment and ensuring the store is clean and tidy.
• Fulfil internet orders; accurately pick and pack items for external dispatch.

Visitor Services

• Provide a warm welcome, communicating key information.
• Answer Museum visitors’ questions and engage them with the collections.
• Opportunity to deliver guided tours.
• Proactively encourage digital tour sales and monetary donations. 
• Ensure the Museum Welcome Area is well stocked, clean and presentable.
• Invigilate Museum galleries and assist library users.
• Work with colleagues to ensure the safety and security of colleagues, visitors and collections and understand fire evacuation procedures.
• Light cleaning duties as required.
• Additional project work as required, which may be collections or retail based.

Skills

• Excellent customer service
• Excellent verbal communication in English
• Good personal presentation
• Ability to work effectively as part of a team
• Flexibility and adaptability
• Ability to help maximise shop sales and visitor donations
• Ability to learn new information quickly
• Physical ability to move boxes, stock, carry out guided tours and patrol galleries for extended periods

Salary

£21,000 – £22,000 (pro rata salary £12,600 – £13,200 based on 3 days per week) plus the following benefits package:

• BUPA private medical cover
• Pension (3.5% employee & 9% employer contributions – increasing to 12% with length of service)
• Life Assurance
• Holiday (25 days increasing to 30 days with length of service) – pro rata for PT staff
• Interest free season ticket loan
• Gym membership (subsidised)
• Employee Assistance Programme
• Flexible working

Hours

The successful applicant is required 3 days a week (21 hours).  The availability to work on Saturday is essential. Occasional working on evenings to cover special events and monthly late night Museum opening. 

How to apply

To apply please send your CV and covering letter to: Elizabeth Gay – Director of HR – United Grand Lodge of England via email to [email protected]

Please ensure that your CV/covering letter evidences the necessary skills and how your experience to date matches the requirements for the role.

CV’s received without a covering letter will not be considered.

Closing date for applications is close of business (5pm) on Friday 24 March 2023