Senior Visitor Experience Officer – Herefordshire Museum Service

The role

Are you passionate about creating exceptional visitor experiences and celebrating Herefordshire’s rich cultural heritage?

If so, we’re seeking a dynamic Senior Visitor Experience Officer to join our growing Visitor Experience team. As Senior Visitor Experience Officer, you’ll collaborate with colleagues to ensure every visitor’s experience is outstanding. You’ll work alongside a dedicated team committed to prioritising visitor satisfaction.

You’ll be instrumental in supporting income-generating activities, such as increasing sales in our shop, curating merchandise and promoting events and exhibitions to visitors. Your role is essential in ensuring Museum Service’s financial sustainability while enriching visitors’ experiences.

What will you be doing?

As a Senior Visitor Experience Officer, you will oversee a small team of Visitor Experience colleagues and participate in the duty rota, engaging directly with visitors on some days. You will support the development of collaborative and visitor-centric culture within in the service, emphasising excellence and innovation. Additionally, you will drive income-generating initiatives by boosting shop sales, upselling, selling event tickets, and soliciting donations, while also actively promoting upcoming events and exhibitions.

About You

As Senior Visitor Experience Officer you will  have:

• Significant experience in working with the public, demonstrating excellent customer care skills and understanding of visitor expectations.
• Good organisational skills, with the ability to prioritise tasks, meet deadlines, and maintain high standards of cleanliness and security in museum buildings.
• Effective communication skills, including the ability to engage with visitors, build strong working relationships, and respond calmly and efficiently to inquiries and issues.

Salary: £25,979 – £29,777

Please click here for the full job description>>

We are keen to find a person with the right values and attitude that match our own. If you’re unsure you meet the person specification, then complete an application and let us make that decision.  Or if you prefer, contact Damian Etheraads, Museum and Art Gallery Lead for an informal discussion about this role on 01432 260 485 or email [email protected].

How to apply

To apply for a position, please upload an up-to-date CV and a supporting statement demonstrating your experience, skills and abilities for the role. Be sure to include reference to the job description and person specification! . If you are successfully shortlisted, Hoople Resourcing will contact you via email to arrange your interview and/or assessment. They will confirm the date, time and location of your interview, so please keep an eye on your email inbox.

Please click here to make an application>>