Visitor Experience & Retail Assistant – Aerospace Bristol

Annual Salary: £21,255 per annum (pro rata for part time staff)

Hourly Rate:  £10.90

Hours: We currently have a range of full-time, part-time and casual positions available. Full time staff work 37.5 hours per week, based on a rota of 5 days in every 7 days including weekends and bank holidays. Part time staff will also be required to work some weekends and bank holidays. Casual staff are required primarily on weekends and school holidays.

Aerospace Bristol is a family-friendly museum on the edge of the historic Filton Airfield, where every British Concorde was manufactured and made its maiden flight. Our exhibitions tell the remarkable story of a business founded in 1910 that grew to employ hundreds of thousands, shaping local communities and transforming Filton into the birthplace of Concorde and the heart of the world-renowned British aerospace industry. With learning at its core and the last Concorde to fly as its stunning centrepiece, the museum takes visitors on an immersive and interactive journey through over 100 years of flight.

About the role

Aerospace Bristol is looking for full-time, part-time and casual Visitor Experience & Retail Assistants to join our team. You will work alongside staff and volunteers to deliver exceptional customer service and ensure the smooth operation of the admissions desk and shop, supporting visitors through admissions, the gift shop and delivering an enthusiastic and knowledgeable introduction to the exhibition story.

Responsibilities and Duties

Admissions & Exhibition

• Welcome visitors and guests and help them to make the most of their museum visit.
• Process transactions on the admissions tills, promoting Gift Aid, up-selling other products/events, and collecting data as required.
• Proactively interact with visitors and provide friendly and informative answers to queries about the museum and the exhibition.
• Be aware of the activities and events taking place at the museum on any given day and in the near future, and help to promote events to visitors where applicable.
• Help to ensure the safety of visitors and respond to incidents
• Support with basic administrative duties that aid the running of the museum. This includes monitoring the customer service email inbox and answering phone calls.

Gift Shop

• Process card and cash transactions through the retail till.
• Put stock on display and ensure it is displayed in an appealing manner.
• Book new stock deliveries on to the retail system.
• Help visitors find the items they wish to purchase and upsell as appropriate.
• Process orders received via the online shop.
• Assist with the six-monthly stocktake as required.

About you 

You don’t have to worked in a museum environment before and we are keen to encourage applications from all types of backgrounds. These are the skills we are looking for no matter where you have gained your experience: 

Essential 

• Demonstrable experience of customer care skills and a real commitment to meeting customers’ needs.
• Organisational skills and an eye for detail.
• An excellent team player, working with enthusiasm and communicating effectively across the whole team.
• Practical experience of IT systems, such as tills and Microsoft Office packages.
• Flexible and adaptable approach with the ability to work effectively under pressure.
• A willingness to demonstrate initiative and be proactive.
• Some knowledge and interest in heritage, museums, engineering or aviation would be helpful or an active willingness to learn about these areas which are so important to the Aerospace and its visitors. 

Our benefits: 

• Free on-site parking
• 25 days annual leave plus bank holidays (pro-rated for part time roles)
• Discount in café and shop
• Free tickets for family to Aerospace Bristol and other named Bristol-based visitor attractions

To apply, please submit your CV and covering letter to [email protected]. Your covering letter should explain how your experience and skills are relevant to the role, and why you are keen to apply and work for Aerospace Bristol.

We are keen to make interviews accessible. If you would prefer an online interview, please let us know.

Closing date for applications:  5pm, Mon 30 October, 2023.

Interviews will be held on 3 and 6 November ready for a start date soon after.