Visitor Service Supervisors – Shakespeare Birthplace Trust

We are currently looking for Visitor Services Supervisors to work with us across Shakespeare’s Birthplace, Anne Hathaway’s Cottage and Shakespeare’s New Place during the 2022 season. 

We are recruiting one full-time position and six part-time positions, and the contract duration is Monday 21 March to Sunday 30 October 2022.

You will work with the Visitor Welcome Managers and Duty Managers to deliver a world class visitor experience and oversee aspects of day to day visitor operations including the supervision of staff and volunteers.

You will adhere to fire, security, Health & Safety, cash handling and data protection requirements, and understand your own role within the emergency plans. You will be responsible for holding keys – unlocking and securing the site and grounds; undertaking checks throughout the day to ensure we meet standards desired for our visitors. You will deliver admissions and secondary spend targets; and cover the Duty Manager on duty days or at meetings.

To be successful in this role you will have experience of working in a customer-facing operation, preferably in a busy visitor attraction or similar setting. You will have experience of successfully supervising a team to deliver against a range of KPIs including financial and visitor satisfaction targets. You will possess a sound understanding of customer service principles, be able to prioritise and make confident operational decisions under pressure, and have experience of cash handling, building management and security procedures.

The post holder will be required to work over seven days and Bank Holidays on a rota basis with colleagues. There will also be a requirement to manage and attend some out of hours events.

There are three contract types available, working 35, 27 or 25 hours per week. Contract duration: Monday 21 March 2022 to Sunday 30 October 2022.

Salary £9.86 per hour.

Click here for the full job description and to apply>>

The closing date for applications is Thursday 24 February 2022 with interviews taking place during week commencing 28 February 2022.