Visitor Services Assistant – National Emergency Services Museum

Job scope:

To work alongside the Visitor Services team of both staff and volunteers giving a welcoming and enjoyable experience to our visitors. Your role will be to work alongside staff and volunteers with the day-to-day running of the museum and to work with the Head of Visitor Services, Chief Executive and Curator to support the ongoing development of the museum and the charity.

Job role:

To work under the direction of the Head of Visitor Services, to coordinate our visitor facilities including front of house, coffee shop, gift shop, education and group visits as well as daily staffing and workloads. To be customer-focused and pro-active in welcoming and advising our visitors and ensuring they have an enjoyable and safe visit. Utilise exceptional selling skills to promote and maximise sales of merchandise, tickets and membership. Working as a team with both staff and volunteers, other museum departments and contractors, to ensure the Museum’s mission, vision and values are cohesively delivered through the visitor experience.

Application information:

Applications close on Friday 23 July at 12noon.

Interviews held on Thursday 29, Friday 30 and Saturday 31 July.

Employment period, hours and pay:

21 week fixed term contract, with the potential to expand and extend with additional weekday and evening hours available throughout the contract period with an hourly pay of £9.50.

Every Saturday and Sunday from 09:30 – 16:30 from Saturday 7 August 2021. Two training days prior to this will be held on Thursday 5 and Friday 6 August 10:00 – 17:00.

How to apply:

To apply for this position please email a copy of your CV and covering letter to [email protected] AND complete the application form at visitnesm.org.uk/jobs before Friday 23 July at 12noon