Volunteer Manager – Letchworth Garden City Heritage Foundation

About us

Here at Letchworth Heritage Foundation we have a vision to make Letchworth, the world’s first Garden City, a great place for everyone to live, work and visit.

We work tirelessly to manage our local property portfolio to generate income which we invest back into the community and landscape of Letchworth Garden City.

Whether it is managing our portfolio, servicing our customers at our venues or providing heritage advice all our teams play an integral part in our amazing journey and now is a really exciting opportunity to be part of this.

As our business grows, we are hiring a Volunteer Manager to support the expansion of our volunteer network, which will enable us to be more impactful in the community we serve. You will be dedicated to making sure our volunteers feel valued and that we are doing everything we can to recruit, train and support volunteers so that they get the most out of their time with us.

Given this is a new role we also expect the role will evolve over time.

Key deliverables

Volunteer strategy

• Work with Managers and Directors to successfully develop and implement the Volunteering strategy
• Work with others to identify, create and promote exciting volunteering roles
• Working with HR Manager, implement volunteer recruitment processes and procedures
• Lead volunteer recruitment process, attracting a pool of dedicated, diverse and talented volunteers
• Implement volunteer support framework, including induction, 1:1 and appraisal processes that mirror current Heritage Foundation processes
• Ensure volunteers adhere to Foundation policies including H&S, Safeguarding, GDPR and Equality, diversity and inclusion
• Monitor and evaluate our volunteering programmes, developing innovative approaches to improving diversity, equality and inclusion and the quality of the volunteering experience
• Work with North Herts CVS and other volunteer support organisations to build strong relationships and ensure best practice
• Deliver events and activities that celebrate the work and contribution of volunteers
• Provide reports and data to Managers/Directors relating to volunteer recruitment and impact

Our services

• Work closely with key staff to ensure adequate staffing/volunteers during opening hours and enabling delivery of key projects
• Work with Managers and Officers to review and update local operating procedures as necessary, ensuring procedures are consistent across the organisation and site specific
• Ensure local service procedures are adhered to by volunteers and customers

 Programme development

• Work with Managers and Officers to create a range of exciting and engaging projects for our target audiences
• Develop, pilot and evaluate innovative volunteering programmes to widen access to volunteering and attract a more diverse audience
• Providing volunteer support where necessary to ensure implementation

Our values and competencies

About you 

Behaviours

• You have an ability to interact with different stakeholders in a friendly and open manner
• make data driven, evidence based decisions and are able to provide insight and analysis to identify and nurture opportunities
• You are solutions orientated and able to initiate and develop ideas for new volunteer services and activities
• You consider the operating context / strategic landscape
• You are a culture champion and have a passion for our cause 

 Experience

• Previous experience of managing a diverse group of people with a collaborative style
• Proven project management skills including planning, risk management, setting and meeting clear objectives and working with colleagues to achieve outcomes
• Experience of working within a community focused organisation
• Experience of leading a volunteer programme or team of volunteers
• Experience of developing and delivering a volunteer strategy
• Experience of recruiting and retaining a volunteer team

 Skills

• You can communicate effectively and build lasting relationships with a wide range of stakeholders
• You have the ability to establish best practice processes ensuring the volunteer journey and lifecycle is engaging
• You have the knowledge of legal and policy issues relating to volunteering and a solid understanding of current trends, resources and information relating to volunteer management
• You can define and deliver a vision and strategy
• You have the ability to motivate, inspire and influence people
• You can anticipate future needs and opportunities
• You are interested in and have knowledge of arts, culture and heritage sectors

Benefits 

At Letchworth Heritage Foundation we are looking to evolve our benefits for our people. Our employees are the key to our success.  Our office is designed for collaboration not to mention our limitless coffee and tea!

All our colleagues are offered a benefits package of:

• 27 days holiday plus bank holidays
• Medical Insurance
• Company Pension
• Life Assurance
• Gym Membership
• Cycle to Work Scheme
• Employee Assistant Programme

Equal opportunities 

Whether it is creating diversity in our services or building new teams, we care about our people and the opportunities they have.

We are committed to equality of opportunity across our organisation.  At all levels we promote equality, ensuring our people are consistently treated in a fair and equal manner.

Disability confident

We are proud to be a disability confident employer committed to supporting candidates with disabilities throughout our recruitment and selection process.  If you require any reasonable adjustments to support your application please do not hesitate to get in touch.

Safeguarding

We are committed to safeguarding and promoting the welfare of children, young people and adults at risk and expect all our colleagues to share this commitment.

Flexibility 

We understand that you might need a little help balancing your work and home life.  Many of our colleagues work flexibly in many different ways.  Please feel free to talk to us about the flexibility you may need; we’re happy to explore what’s possible for you and the role.

 Application 

Applications to [email protected] must include a CV and a covering statement explaining why you are applying for the role.  Applications without a covering statement will not be accepted. Closing date 18 February.