Contact Us

General Queries

You can use the links on the images below to reach an individual member of the AIM team. If in doubt email

Helen Farress
Membership Administrator

Postal Address

AIM Postal, PO Box 181, LUDLOW SY8 9DR

AIM Team

Lisa Ollerhead - Director
Lisa Ollerhead
Director

I join AIM from five years at the Department of Digital, Culture, Media and Sport, where I worked on museums policy, including the Mendoza Review of museums, the Museum Estate and Development Fund, and in the last year the Culture Recovery Fund. I’m hoping that experience will be useful as AIM contributes to supporting museums and shaping the sector as we start to regroup and recover from the pandemic. My goal as the director of AIM is for us to do everything we can to support you in achieving your ambitions. To help you tell your stories, and tell our own stories about how great you are, without losing our focus on offering you really practical and pragmatic guidance and advice that helps you run and govern your museums in the best possible way.

Margaret Harrison - Programmes Manager
Margaret Harrison
Programmes Manager

I’ve worked in museums for over 25 years, including 14 years as a freelance consultant specialising in collections management. Prior to joining AIM I spent five years as Collections and Interpretation Manager for Canal & River Trust, responsible for the Designated Collection at the National Waterways Museums in Ellesmere Port and Gloucester, and the Canal Museum in Stoke Bruerne, and was also a member of the small management team, so I have first-hand experience of the challenges and opportunities facing independent museums.

Matt Smith - Head of Communications
Matt Smith
Head of Communications

I joined AIM with over twenty years’ experience of developing research informed marketing and communications strategies in the higher education and creative sectors. Having worked in both senior and operational roles I've an implementer’s understanding of the opportunities integrated communications can offer, and an enthusiasm for working right across organisations to deliver strategic objectives. I very much enjoy meeting colleagues across AIM, listening and learning more about the fantastic work of our members and exploring how together we can further support and strengthen that work.

Helen Farress - Membership Administrator
Helen Farress
Membership Administrator

The most enjoyable part of working for AIM is the interaction with our members, as they are all such lovely people. I love being part of the AIM 'family'.

Catrin Salvatore - Marketing Officer
Catrin Salvatore
Marketing Officer

I wanted to work for AIM because I've always loved visits to museums and I'm thrilled to be able to support the great work that our members do. I'm continually impressed by the passion and enthusiasm of the AIM team and our members. I've got over 15 years of marketing experience, predominantly in the retail sector, and am a specialist in delivering integrated campaigns across multiple channels.

Council Members

Sajida Carr
Trustee
Sarah Duthie
Trustee
Nathaniel Hepburn
Trustee
Emily Hope
Trustee
Gurminder Kenth
Trustee
Andrew Lovett
Chair
Caroline Worthington
Vice Chair
Marilyn Scott
Vice Chair
Mhairi Cross
Trustee
Rhiannon Goddard
Trustee
Charles Brien
Trustee
Brian Gorski
Trustee
Claire Browne
Trustee
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AIM Grants

AIM can offer member museums a variety of grants to support different areas of your work