Audience Engagement Manager – Lord Leycester Hospital

The Lord Leycester Hospital, a stunning medieval visitor attraction and 500 year old charity in Warwick centre, seeks to appoint a full time Audience Engagement Manager to plan and then deliver our new activities programme for our heritage site that will be reopened next summer, after an extensive repair and improvement capital works project. The project and post are funded by The National Lottery Heritage Fund thanks to National Lottery players.

DUTIES AND RESPONSIBILITIES:

• To review the activity programme written in the development phase and adjust to respond to changed circumstances.
• To develop and prepare policies and strategies needed to underpin the activity programme.
• To develop and manage the delivery of the learning and informal learning programmes and manage their delivery.
• In the delivery phase, support the Historical Interpretation capital works as it relates to visitor experience.
• To manage the work of the Learning and Volunteer Co-ordinator.
• To recruit and manage the work of the Learning and Volunteer Co-ordinator freelance deliverers and oversee their training programme.
• To recruit and manage the apprenticeships and student placements.
• To be responsible for budgets relating to the activity programme.
• To develop and manage community relationships, collaborations and partnerships with external organisations.
• To ensure meaningful community engagement, responding to the needs and interests of residents of Warwick.
• To oversee the high-quality delivery and evaluation of the activity programme in liaison with the Evaluation Consultant.
• To manage the collection and analysis visitor research, data and analytics and to use this information to contribute to the evaluation of the activity programme and the visitor experience at the Lord Leycester.
• To report to internal and external stakeholders as required and specifically to provide information for The National Lottery Heritage Fund monitoring reports and attend Board meeting when appropriate.

• To provide training and guidance to other staff, freelance deliverers and volunteers on community engagement and policies as appropriate.
• To represent the Lord Leycester Hospital at appropriate external meetings and events.
• To deputise for The Master, as appropriate.
• To respond to and deal with members of the public in a professional manner.
• Keep up to date with developments in audience engagement, heritage education and lifelong learning.

• To undertake any other responsibilities that may be required.
• To be flexible in working arrangements and work evenings/ weekends when required.
• To be committed to health and safety and ensure familiarity with all of the Lord Leycester Hospital’s health and safety policies and procedures.
• To promote equality and diversity in all aspects of your work by developing and maintaining positive working relationships, ensuring that colleagues are treated fairly and with respect/dignity and actively contributing to developments that support the Lord Leycester Hospital’s strategy for widening access, inclusion and diversity.

PERSON SPECIFICATION 

People skills and leadership

• Able to communicate effectively both orally and in writing.
• Ability to manage and motivate staff, freelance deliverers and volunteers.
• Excellent interpersonal and communication skills which provide the ability to communicate and engage appropriately at all levels.
• Ability to work in a team environment to deliver common and individual objectives.

Skills and abilities

• Ability to deal with problems and develop creative solutions to resolve them.
• Ability to communicate the heritage significance of Lord Leycester in accessible and engaging ways
• Ability to work to conflicting deadlines, switching tasks and priorities as the situation demands.
• Ability to produce quality and engaging content and documents in a wide range of formats.
• Excellent time management and administrative skills.
• Capability to work with a minimum of direct supervision.
• Excellent digital skills, including effective use of Microsoft Office, use of websites and social media.
• A commitment to equality, diversity and inclusion.

Knowledge and experience

• Good educational qualifications to tertiary level
• Experience of managing, developing and delivering community engagement programmes for five years or more.
• Experience of managing staff, volunteers or freelance deliverers preferably in a heritage setting
• Experience of managing budgets
• Knowledge of traditional, digital and social media marketing, including all major social media platforms.
• Experience of evaluation of learning and engagement programmes.
• Excellent writing, communication, and presentation skills.

Application process

Please send your CV and covering letter demonstrating how you meet the requirements of the role to Heidi L Meyer, master@lordleycester.com

Deadline for applications is 12 August 2022.

Any questions please direct to master@lordleycester.com

This position is funded by The National Lottery Heritage Fund thanks to National Lottery Players.